Help Center

Installation errors

Cannot connect to licensing server

You probably entered a wrong purchase code.

Script is already installed (or database not empty)

  1. open /generator/generator.php in your browser
  2. in the "Table" section, Choose a table & submit.

    1. if it shows the Build Read List & there's no error message, PHPCG is already installed properly, you can go on.
    2. else if you see the error "License is not installed yet or corrupted.", reinstall PHPCG.

Error - Not Acceptable!

Not Acceptable! You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version [...]

This error is generated by Apache mod_security

It means that your server Firewall (mod_security) is configured to block some requests for security reasons.

You have to allow the request manually, and the correct way to do this depends on your server itself.

A Google search may help.

If not, contact your server provider and ask for help. Give him the datetime you encountered the error and the url, it'll help him to help you.

Contact us

We usually respond within a maximum of 24 hours

We'll often ask for an FTP access and/or your purchase code - if possible send them to us, we'll both save time.